ChatGPT manufacturer OpenAI intends to present an action plan aimed at eliminating the problems that caused the decision to ban the chatbot in Italy by the local authorities.

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Supported by Microsoft Corporation (MSFT.O) OpenAI disabled ChatGPT in Italy after the decision of the local data protection agency Garante to restrict the use of the chatbot and launch an investigation into possible violations of privacy rules.

The agency blamed the company that created the most popular chatbot based on artificial intelligence for the lack of mechanisms for verifying the age of users. Another claim was that there is no set of rules and regulations governing the process of mass collection and storage of personal information.

OpenAI stated that its intentions do not envisage limiting the development of artificial intelligence and narrowing the scope of its application. At the same time, the company noted the importance of compliance with the regulatory framework aimed at protecting the confidential information of citizens of Italy and other European countries.

Garante reports that during a video conference attended by OpenAI CEO Sam Altman, the company announced a promise to observe the principle of transparency when collecting users’ data and verifying their age.

The company also said it would send the agency a document on measures to respond to its requests. The Data Processing Department will study the firm’s proposals. The media, citing a source, report that the process of evaluating the content of the letter will take several days.

At the end of last week, OpenAI published a blog post in which it described its approach to security in the use of artificial intelligence. The company said that work is currently underway to formulate policy postulates aimed at responding to AI behavior that poses a real threat to people’s safety.

This message also states that the company does not use personal data to sell services, advertise or create user accounts. The firm claims that the data is necessary to make artificial intelligence more useful for people. The company notes that the chatbot is getting better as a result of communicating with users. The firm also emphasizes that its efforts are aimed at ensuring that the artificial intelligence model receives knowledge about the surrounding world, and not the personal data of individuals.

OpenAI said it removed sensitive information from its datasets where possible and configured the models to reject requests for such data.

The actions of the Italian regulator have aroused the interests of similar structures of other European countries, which are currently determining their attitude to what control over the activities of chatbots should be.

In February, Garante banned the Replika chatbot company from using the personal data of Italian citizens. This decision was justified by the potential risks for minors and persons with weak emotional resilience.

As we have reported earlier, OpenAI Launches Latest Version of ChatGPT With Waitlist.